Wednesday, 10 September 2014

Telephone Support Line Now OPEN

 Tel: 07476 15 17 17

I am really pleased to announce that some funding has been kindly donated to Transfigurations by Devon and Cornwall Police, with this funding it is now possible to open our confidential helpline. This will initially be staffed on a Wednesday and Sunday evening (except the first Wednesday of every month) from 6:00pm until midnight. Please note that at this moment it not a freephone number, it is a standard mobile number and any calls you make will be credited to your account (although if you have free minutes available on your phone plan, it will be included in your monthly allowance). We will announce extensions to these opening times once we have looked at call pattern usage.
Hopefully it will be possible for us to attract sufficient funding for this to be a freephone number at some point in the future.

Please Note: On days that the helpline is not available, you can send me a text message and I will try and get in contact with you as quickly as possible.  
All information which you might reveal about yourself (such as your name, address, telephone number) will be kept absolutely confidential and will only be accessible to the Management Team of Transfigurations and held securely.
The only time that confidentiality will be breached is if a child or a vulnerable adult (please see our Policy Documents for details) is believed to be at risk of harm. This will only be done after consultation with the Management team and is something that would not be done lightly.